West Coast Rovers Lake Forest, CA

Specializing in Land Rover Service and Repair

West Coast Rovers Lake Forest, CA - Specializing in Land Rover Service and Repair

Service Center Standard and Procedures


All CA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget important steps. It is also how they can assure a predictable outcome.

That is why Laguna Niguel and El Toro automotive service centers including West Coast Rovers have procedural standards for each service they perform. West Coast Rovers technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, CA centers can assure a quality outcome. The job is done right every time and LAKE FOREST drivers leave happy with how their minivan performs.

Each company trains its technicians to standards. The CA automotive industry as a whole is very committed to standards of excellence and encourages individual CA service center operators including Eddie Bostock (manager at West Coast Rovers) to apply them to every vehicle they service.

An example is how West Coast Rovers service professionals grade problems and communicate their recommendations. If your service specialist tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

The technician may suggest repair or replacement if:

The part is close to the end of its useful life – just above discard specifications or likely to fail soon
To address a customer need or request – like for better ride or increased performance
To comply with maintenance recommended by the auto maker
Based on the technician’s informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is important because the part has failed. If the pipe were rusted, corroded or weak, but not leaking, the tech may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the LAKE FOREST client.

Suppose a customer wants to improve his car’s handling, but his shocks haven’t failed. The tech may suggest replacement of the shocks to satisfy the customer’s wishes.

Under these guidelines the LAKE FOREST car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let’s say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor, but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that LAKE FOREST service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician’s recommendations.

The CA automotive service industry and West Coast Rovers want the best for you and for you to keep coming back. AutoNetTV is committed to providing automotive maintenance information to help you be confident in your service decisions.

On Board Diagnostics For Your minivan

Make an appointment with West Coast Rovers to have your on board diagnostics analyzed.
22552 Muirlands Blvd.
LAKE FOREST, CA 92630
(800) 614-3878

Today we’re going to talk about on-board diagnostics and the questions we hear from folks around LAKE FOREST CA who need answers about diagnostic services. They want to know what diagnostics are, what’s involved and what the benefits are. They really want to understand the value of diagnostic scans by a trained technician in LAKE FOREST CA.

These are valid concerns. If you don’t understand something it’s really hard to know its value. Let’s start with some history.

Since 1996, all cars and light trucks in LAKE FOREST CA have been required to use a standardized diagnostic system to help repair technicians determine what’s wrong with your vehicle. The diagnostic system works with the vehicle’s Engine Control Module – the computer that controls many engine functions.

The computer monitors dozens of components and processes. Depending on what the sensors read, the computer will make adjustments to compensate for conditions and minor problems. When there is a condition that it can’t adjust for, the computer will turn on the check engine light.

It is also called the ‘service engine soon’ light on some vehicles. The warning light signals you to get into your LAKE FOREST CA service center so that the trouble code can be read and the problem can be fixed. Your service center will have a scan tool and powerful software that will help the technician diagnose the problem.

If you’ve searched for check engine light on the internet, you may have seen that you can buy an inexpensive scanner or go to an auto parts store to have the trouble code read to tell you exactly what’s wrong.

That’s a common myth. The code itself doesn’t tell you what’s broken. It starts you looking in the right place. It tells you what engine parameter is out of range – but it won’t tell you what’s wrong or how to fix it.

Let’s say you think your daughter has a fever. You take her temperature and it reads one 102 degrees. You’ve confirmed a fever, but you don’t know what’s causing it. Is it a 24 hour flu, an infection, appendicitis or leukemia? A fever is a symptom of all of these medical problems, but it takes a skilled physician’s examination and additional diagnostic tests to find out what is actually causing the fever.

An example of a trouble code could be: P0133, which reads ‘Bank 1 sensor 1 circuit slow response’. This means that the front oxygen sensor has a slow response time to changes in the air-fuel mix. If that’s all you knew about cars, you would think your oxygen sensor was broken and would replace it. Now, it could be the oxygen sensor – but it could also be a bad or contaminated airflow sensor, exhaust leak, electrical problem, an intake manifold leak or any of a number of other things.

You can imagine a lot of oxygen sensors have been replaced because of that code. So the on-board diagnostics point the way to where the trouble lies, but it takes some skill and high-tech equipment to actually pinpoint the problem. The cheap scan tools that a consumer can buy do not have the ability to retrieve some of the operating history that’s stored in the engine control computer. That history’s very helpful in diagnosing the problem. Service centers like West Coast Rovers invest a lot of money in high-end diagnostic tools to help solve the mystery and get you back on the road as soon as possible without replacing a lot of parts that don’t need replacing.

So, on-board diagnostics provide a powerful starting place for a highly-trained, well-equipped technician to get to the bottom of your problem. When your check engine light comes on, get it checked at West Coast Rovers. If the light burns steady – don’t panic. Get in to West Coast Rovers soon to have the engine scanned. A flashing check engine light means that there is a severe engine problem. Get in as soon as you can – waiting too long can lead to very expensive damage.

And try to not drive at high speed or tow or haul heavy loads with a flashing check engine light.

Your Well Trained Technician At West Coast Rovers

When your minivan has a problem, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in LAKE FOREST, you need to back on the road as soon as possible – with the problem fixed right the first time.

If you’ve ever checked into some of the technician training West Coast Rovers professionals receive, you may be surprised at how much specialized knowledge and skill goes into diagnosing and repairing a modern car. For example: Today there are four cylinder engines that generate more power than the 1980s-era V-8’s. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.

Your Well Trained Technician At West Coast Rovers

Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep El Toro gas prices. They are also amazingly reliable: Kudos to the automotive engineers at the leading auto makers. But the advances come at the price of simplicity. The modern cars El Toro drivers drive around CA freeways are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.

Some minivans have several networked computers controlling most of the engine functions and many other vehicle operations as well. El Toro motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for LAKE FOREST West Coast Rovers technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technicians and the El Toro service centers as well.

West Coast Rovers technicians receive training through a combination of formal classroom training, training provided at West Coast Rovers by parts and equipment manufacturers, on-line courses and home study courses.

In addition to the expensive training, there’s the financial commitment for West Coast Rovers to purchase the diagnostic and repair tools.

There are many independent certifications available at West Coast Rovers all the way up to Master Technician. The ability to repair your minivan requires a strong combination of training and resources. No one can know everything, so El Toro auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At West Coast Rovers, we want everything to be simple, straightforward and inexpensive – but sometimes it just isn’t.

The next time you bring us your minivan, don’t worry. You’re in good hands at West Coast Rovers.

What LAKE FOREST Automotive Service Consumers Should Know

There are some things LAKE FOREST car owners should know about LAKE FOREST car service and repair. First and foremost, West Coast Rovers cares about you and your family’s safety. And we really appreciate your business. West Coast Rovers in LAKE FOREST wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The thoughtful service specialists that work for West Coast Rovers need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other service professionals to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time in CA and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. Average LAKE FOREST or El Toro auto owners may not realize the business and environmental regulations West Coast Rovers must comply with. Of course that costs money too. Like any CA business, overhead is a big factor.

When you go into your favorite Irvine restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for West Coast Rovers. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, LAKE FOREST customers are happy to see them succeed as a CA automotive business.

Contact West Coast Rovers to learn more about our extensive auto service training.
You can find us at:
22552 Muirlands Blvd.
LAKE FOREST, CA 92630
Or call us at (800) 614-3878

At West Coast Rovers, we love to see our LAKE FOREST customers whenever they come in, but we would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. We want to work together with you to avoid breakdowns. Tell your Irvine area friends and family to come in for their essential scheduled maintenance too. That lowers our marketing costs and helps keep its labor rates down. That’s good for everyone in LAKE FOREST.

West Coast Rovers appreciates this great review of automotive service from AutoNetTV.